FAQs
WHAT ARE YOUR FLAVOURS?
We have 4 flavours - Choc Chip, White Choc Chip, Double Choc Chip and Smores. We will be adding more flavours and specials very soon.
HOW LONG DO THEY STAY FRESH?
For the freshly baked cookies we would recommend you eat them on the day they are delivered, however they will last an extra few days.
If you want that gooey out of the oven consistency to your freshly baked cookies we recommend popping them into the oven for 2 minutes at 180 degrees or 20 seconds in the microwave on the day you receive them.
Top tip: add whipped cream and/or ice cream to a warm cookie to take things to the next level
For frozen cookie dough, follow the below instructions.
1. Remove cookie from freezer and allow to defrost for around 2 hours.
2. Pre-heat fan oven at 210 degrees.
3. Place cookies on baking paper on a non-stick tray. Place into the oven for 12 minutes, or until warmed through and golden brown.
4. Allow cookies to rest for 15 minutes before enjoying
5. Allow cookies to rest for around 15-20 minutes before enjoying.
Note: we recommend baking frozen cookies within 3 weeks from the date of delivery
HOW SHOULD THEY BE STORED?
The packaging you receive them in is fine but, if possible, an airtight container is ideal, or you can clingfilm the box. Exposure to air is what makes them dry and hard.
CAN FRESHLY BAKED COOKIES BE FROZEN?
Yes, we recommend freezing on the day of purchase and when ready to eat, follow the instructions above for frozen cookie baking.
DO YOU MAKE VEGAN OR GLUTEN FREE COOKIES?
Not as of yet but we are working on it.
WHAT ARE THE ALLERGENS?
The allergens are milk, eggs, nuts and gluten. We do not specifically bake nuts into our cookies but we cannot guarantee there are not traces of nuts within the ingredients produced, as this is outside of our control.
HOW MUCH ARE YOUR COOKIES AND BOXES?
Single cookies are £3, however, we offer various discount codes dependent on the pack size order. See below for the specific discounts:
4 Pack is £11, please use discount code 4PACK to save £1 versus regular priced cookies.
6 Pack is £16, please use discount code 6PACK to save £2 versus regular priced cookies.
8 Pack is £21, please use discount code 8PACK to save £3 versus regular priced cookies.
10 Pack is £26, please use discount code 10PACK to save £4 versus regular priced cookies.
12 Pack is £31, please use discount code 12PACK to save £5 versus regular priced cookies.
15 Pack is £38, please use discount code 15PACK to save £7 versus regular priced cookies.
20 Pack is £50, please use discount code 20PACK to save £10 versus regular priced cookies.
Minimum order value is £11. Other custom packs are available, please just message us on Instagram @thecookiequarter or email us at mail@thecookiequarter.com and we will do our best to accommodate your requirements.
DO YOU DO BIG ORDERS?
Yes, we do larger orders, please just message us on Instagram @thecookiequarter or email us at mail@thecookiequarter.com.
DELIVERY & PICK-UP
We currently deliver with a 14 mile radius of the L35 postcode, so this covers most of Liverpool, Knowsley and St. Helens areas. If you are unsure, please just message us on Instagram @thecookiequarter or email us at mail@thecookiequarter.com.
HOW DO I PLACE AN ORDER?
You can order our cookies by clicking ‘Shop’ on our website and browsing our range of cookies. We can also take enquiries for orders direct through Instagram @thecookiequarter. Select your delivery option. Once your order is accepted and the online payment is made, a confirmation email will be sent to you, which contains your order number.
DELIVERY
We currently deliver within a 14 mile radius of the L35 postcode, so this covers most of Liverpool, Knowsley and the St. Helens areas. Just enter your postcode into our order page and it will advise if you are currently within range. If you are unsure if you area is covered, please just message us on Instagram @thecookiequarter or email us at mail@thecookiequarter.com.
DELIVERY OPTIONS
We currently deliver between 12pm and 4pm on a Saturday and Sunday but you can place your order anytime online, via our website ‘Shop’ and select your desired date. These options can be selected at checkout.
We are working towards opening our shop where you can browse, taste, purchase, chill and collect at your own convenience. Lookout for updates on our Instagram page.
We will also be increasing our delivery windows in the very near future.
If you have any further questions about our delivery options please just message us on Instagram @thecookiequarter or email us at mail@thecookiequarter.com.
HOW MUCH DOES DELIVERY COST?
Delivery is currently free if you’re within a 5 mile radius of L35, or £1 if you’re over 5 miles but within 14 miles of L35.
DO I NEED TO BE THERE TO ACCEPT DELIVERY?
Please let us know via email to mail@thecookiequarter.com if you will not be home and we will do our best to arrange an alternative time. It is the customer’s responsibility to ensure a complete and correct address is supplied, as well as a correct phone number for contact. The Cookie Quarter cannot accept responsibility for missed deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.
WHEN WILL MY COOKIES ARRIVE?
Orders normally arrive between stated business operating days and hours on the selected delivery day and you will receive a notification on the day of arrival. If you are ordering for a special occasion, you may like to consider ordering them to arrive a day earlier to avoid disappointment.
WHAT SHOULD I DO IF MY ORDER HASN'T ARRIVED?
If your order hasn’t arrived by the end of your selected delivery day, please get in touch via email mail@thecookiequarter.com