Delivery
DELIVERY
We currently deliver within a 14 mile radius of the L35 postcode, so this covers most of Liverpool, Knowsley and the St. Helens areas. Just enter your postcode into our order page and it will advise if you are currently within range. If you are unsure if you area is covered, please just message us on Instagram @thecookiequarter or email us at mail@thecookiequarter.com.
DELIVERY OPTIONS
We currently deliver between 12pm and 4pm on a Saturday and Sunday but you can place your order anytime online, via our website ‘Shop’ and select your desired date. These options can be selected at checkout.
We are working towards opening our shop where you can browse, taste, purchase, chill and collect at your own convenience. Lookout for updates on our Instagram page.
We will also be increasing our delivery windows in the very near future.
If you have any further questions about our delivery options please just message us on Instagram @thecookiequarter or email us at mail@thecookiequarter.com.
HOW MUCH DOES DELIVERY COST?
Delivery is currently free if you’re within a 5 mile radius of L35, or £1 if you’re over 5 miles but within 14 miles of L35.
DO I NEED TO BE THERE TO ACCEPT DELIVERY?
Please let us know via email to mail@thecookiequarter.com if you will not be home and we will do our best to arrange an alternative time. It is the customer’s responsibility to ensure a complete and correct address is supplied, as well as a correct phone number for contact. The Cookie Quarter cannot accept responsibility for missed deliveries due to insufficient or incorrect information supplied, or because there is no-one to accept delivery.
WHEN WILL MY COOKIES ARRIVE?
Orders normally arrive between stated business operating days and hours on the selected delivery day and you will receive a notification on the day of arrival. If you are ordering for a special occasion, you may like to consider ordering them to arrive a day earlier to avoid disappointment.
WHAT SHOULD I DO IF MY ORDER HASN'T ARRIVED?
If your order hasn’t arrived by the end of your selected delivery day, please get in touch via email mail@thecookiequarter.com.